Privacy Policy
At Visit Maroc Travel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when booking tours, visiting our website, or contacting us.
By using our services, you consent to the practices described below.
1. Who We Are
- Business Name: Visit Maroc Travel
- Contact:
+212 691-272922 (WhatsApp & call) contact@visitmaroc.travel - Registered Address:
- Data Controller: Visit Maroc Travel is the controller of your personal data under applicable data protection laws.
2. Information We Collect
We may collect the following types of personal data:
A. Directly Provided by You
- Full name, date of birth, nationality, passport/ID number (for tour bookings)
- Contact details: email, phone number, address
- Payment information (processed securely via third-party gateways — we do not store full card numbers)
- Dietary restrictions, medical conditions, mobility needs (optional, for service customization)
- Travel preferences and feedback (via surveys or emails)
B. Automatically Collected
- IP address, browser type, device information (via website cookies)
- Pages visited, time spent, and booking behavior (to improve user experience)
- Email open/click rates (if subscribed to our newsletter)
3. How We Use Your Data
We use your information only for legitimate business purposes, including:
Processing and managing your tour bookings Communicating with you (confirmation, itinerary updates, support) Customizing services (e.g., dietary needs, accessibility requests) Improving our website, services, and customer experience Sending promotional offers (only if you’ve opted in) Complying with legal obligations (e.g., immigration, tax, safety reporting)
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Third-Party Sharing
We may share your data only when necessary, with trusted partners who help deliver your experience:
|
Third Party
|
Purpose
|
Data Shared
|
|---|---|---|
|
Hotels & Riads
|
Accommodation booking
|
Name, dates, special requests
|
|
Transport Providers
|
Private transfers, tours
|
Name, pickup time, flight details
|
|
Activity Operators (e.g., hot air balloon, hammam)
|
Optional add-ons
|
Name, date, dietary/medical notes (if relevant)
|
|
Payment Processors (e.g., Stripe, bank)
|
Secure transaction handling
|
Payment details (tokenized, not stored by us)
|
|
Authorities (if required by law)
|
Safety, immigration, or legal compliance
|
As legally mandated
|
All partners are contractually obligated to protect your data and use it only for the agreed purpose.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption on our website and booking forms
- Secure storage (password-protected systems, limited staff access)
- Regular security reviews
- Staff training on data confidentiality
While we strive to protect your information, no electronic transmission is 100% secure. You use our services at your own risk.
6. Data Retention
We retain your data only as long as necessary:
- Booking records: 5 years (for tax, legal, and warranty purposes)
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months (Google Analytics default)
You may request deletion of your data at any time (see Section 8).
7. Cookies & Tracking Technologies
Our website uses cookies to:
- Remember your preferences (e.g., language)
- Analyze traffic (via Google Analytics)
- Improve functionality
You can disable cookies in your browser settings — though this may limit website features. We do not use advertising or third-party tracking cookies without consent.
8. Your Rights
Under applicable data protection laws (including GDPR for EU residents and Moroccan Law 09-08), you have the right to:
Access your personal data Correct inaccurate or incomplete information Delete your data (where no legal obligation requires retention) Restrict or object to processing Data portability (receive your data in a structured format) Withdraw consent at any time (e.g., for marketing emails)
To exercise these rights, contact us at:
contact@visitmaroc.travel
+212 691-272922
We will respond within 10 days.
9. International Data Transfers
Your data may be processed in Morocco (our primary location) and, where necessary, in countries where our service providers operate (e.g., the EU for cloud storage). We ensure adequate safeguards (e.g., Standard Contractual Clauses) for such transfers.
10. Children’s Privacy
Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted here with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For questions, requests, or complaints regarding your privacy:
Email: contact@visitmaroc.travel
Phone/WhatsApp: +212 691-272922
You also have the right to lodge a complaint with the Moroccan data protection authority:
CNDP (Commission Nationale de Protection des Données à Caractère Personnel)
www.cndp.ma
© 2025 Visit Maroc Travel — Committed to Privacy, Transparency, and Authentic Moroccan Hospitality.